Bit of a random rant this one but I seem to be caught in a perpetual loop with Tiscali and BT support. Over the last couple of weeks, there has been no ADSL connection at home – which affects both our internet and TV, as we receive Homechoice (aka Tiscali TV). So we’ve called support, they’ve gone through the standard questions and then sent out an engineer. The engineer, when at our house, then blames the company that they are not from (i.e. Tiscali or BT). Rinse and repeat, ad infinitum. I’ve heard from a couple of other people that their ADSL connection with Tiscali is also down. Is this an issue with the ADSL line supplied by Tiscali TV then? Bring back Homechoice!
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Two more engineers from Tiscali have been round and we’ve had a visit from their supervisor – but still no ADSL!
UPDATE: it was BT all along! “a problem with the exchange”. Grrr!!